Refund policy
Last updated: July 18, 2026
60-Day Smooth Skin Guarantee
We want you to feel confident trying the Kuyona Towel. If you are not satisfied with your purchase, contact us within 60 days after your order is delivered to request a refund under our 60-Day Smooth Skin Guarantee.
Email hello@kuyona.com and include:
- Your order number
- The email address used for the order
- A brief explanation of the issue
We may ask for photographs or other reasonable information needed to confirm the order or understand the problem.
No Return Required
You do not need to physically return the towel for an approved refund. Please do not send products to any address unless Kuyona specifically instructs you to do so.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible at hello@kuyona.com.
Include your order number and a clear photograph of the item and packaging. We will review the issue and provide an appropriate replacement or refund.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
Refund Processing
When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.
If more than 10 business days have passed since we confirmed that a refund was issued, contact us at hello@kuyona.com.
Exceptions
We may refuse a claim where there is evidence of fraud, repeated abuse of the guarantee, intentional damage or a purchase made through an unauthorized third-party seller.
This policy does not limit any non-waivable consumer rights that apply under applicable law.
Contact
Questions about refunds can be sent to hello@kuyona.com.