Shipping policy

Last updated: July 18, 2026

Shipping Area

Kuyona currently ships to addresses within the United States.

Shipping Cost

Standard shipping is free for all United States orders. Any available shipping method and its cost will be shown at checkout before payment.

Processing Time

Orders are normally processed within 1–2 business days.

Business days do not include weekends or public holidays. Processing may take longer during unusually busy periods, product launches or holidays.

Estimated Delivery Time

After processing, estimated delivery is normally 5–7 business days.

The typical total time from ordering to delivery is therefore approximately 6–9 business days. Delivery dates are estimates rather than guarantees and may be affected by carrier delays, weather, address problems or other circumstances outside our reasonable control.

Fulfillment Partners

Orders may be packed and shipped by one of our third-party fulfillment partners. This means that a package may be dispatched from a location different from Kuyona's business location.

Tracking

When tracking is available, it will be sent to the email address used during checkout. Tracking information may require some time to update after a shipping confirmation is sent.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Contact hello@kuyona.com immediately if you notice an address error. We cannot guarantee that an address can be changed once processing has begun.

If an order is returned, delayed or lost because the address supplied at checkout was incorrect or incomplete, additional delivery costs may apply before the order can be shipped again.

Delayed, Lost or Marked-Delivered Packages

If your order is significantly delayed, contact us at hello@kuyona.com with your order number.

If tracking shows that a package was delivered but you cannot find it, first check around the delivery location, ask other household members and contact the carrier. If it remains missing, contact us so we can review the available tracking information.

Damaged Packages

If your order arrives damaged, retain the product and packaging and email hello@kuyona.com with your order number and clear photographs.

Contact

Questions about shipping can be sent to hello@kuyona.com.